Terms of service

TERMS AND CONDITIONS

Last updated: [17.01.2026]

Welcome to Ελένη · Eternal Love
By accessing and using this website, you agree to the following Terms and Conditions. Please read them carefully before placing an order.

1. General Information

This website Ελένη · Eternal Love is owned and operated by:
• Company name: [DIPERB Ltd ]
 • Registered address: [160C-160D Widdrington Road , Coventy,CV1 4DY ,United Kingdom
• Email: [contact@eleniflowers.co.uk]
• Telephone: [+4407748061754]
• Registration number: [16541958]

By using this website, you confirm that you are at least 18 years old or that you are using the website with the consent of a parent or legal guardian.

2. Products and Description

The products sold on this website include floral arrangements, fresh flowers, preserved / eternal roses, floral gifts, and decorative accessories.

Please note:
• Product images are for presentation purposes only
• Minor variations in colour, shape, or arrangement may occur due to the natural characteristics of flowers
• Each arrangement is handcrafted, making every product unique

3. Orders

An order is considered valid once:
• it has been placed on the website, and
• it has been confirmed by email or phone

We reserve the right to refuse or cancel an order in justified cases, including incomplete information, lack of stock, or suspected fraudulent activity.

4. Prices and Payments

• All prices are displayed in [RON / GBP / EUR]
• Prices may be changed at any time without prior notice
• Accepted payment methods include:
• bank card
• bank transfer
• [other methods, e.g. PayPal]

Full payment is required before the order is dispatched.

5. Delivery

• Delivery is made to the address provided by the customer
• Delivery times are estimated and may vary depending on:
• flower availability
• weather conditions
• busy periods (holidays, special occasions)

We are not responsible for delays caused by courier or delivery companies.

6. Right of Withdrawal and Returns

In accordance with applicable legislation:
• Perishable floral products are non-returnable
• Personalised products are non-returnable

Exceptions apply only in the following cases:
• incorrect product delivered
• product damaged during delivery

In such cases, please contact us within 24 hours of receiving your order and provide clear photographic evidence.

7. Complaints

Any complaints should be sent to:
📧 [contact@eleniflowers.co.uk]

We will respond within a maximum of 5 business days.

8. Intellectual Property

All content on this website (texts, images, logo, design) Ελένη · Eternal Love is the property of and may not be copied, distributed, or used without prior written consent.

9. Personal Data Protection

Personal data is processed in accordance with our Privacy Policy and applicable GDPR legislation.
Your information is used solely for order processing and customer communication.

10. Limitation of Liability

We are not responsible for:
• improper use of products
• allergic reactions to flowers
• delays beyond our control

11. Governing Law

These Terms and Conditions are governed by the laws of [the United Kingdom / Romania].
Any disputes will first be resolved amicably, and if not possible, by the competent courts.

12. Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time without prior notice. The updated version will be published on the website.


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